Privacy Policy

AHVortex.com Privacy Policy

At AHVortex.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

  • Personal Information: We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase, create an account, or contact us for support.
  • Non-Personal Information: We may collect non-personal information, such as your browser type, device type, and browsing behavior on our site, through cookies and other tracking technologies.

2. How We Use Your Information

  • To Process Orders: We use your personal information to fulfill and deliver your orders, and to process payments.
  • To Communicate with You: We may use your contact information to send you updates about your order, respond to inquiries, or provide customer support.
  • For Marketing Purposes: With your consent, we may send you promotional emails and newsletters. You can opt-out of receiving these communications at any time.
  • To Improve Our Services: We use non-personal information to understand how our website is used and to enhance the user experience.

3. How We Protect Your Information

  • Data Security: We implement a variety of security measures to protect your personal information. This includes secure servers, encryption, and access controls.
  • Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Sharing Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering orders. These providers are required to protect your information and use it only for the services they provide.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Your Rights

  • Access and Correction: You have the right to access and update your personal information at any time by logging into your account or contacting us.
  • Data Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in any email we send or by contacting us directly.

6. Cookies and Tracking Technologies

  • Cookies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
  • Third-Party Analytics: We use third-party analytics services to better understand our site traffic and user interactions. These services may use cookies and other tracking technologies to collect information on our behalf.

7. Children’s Privacy

  • Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

9. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@ahvortex.com.

Contact and other inquiries

Payments

Our Payment Options
After entering your details at checkout, you will see the payment options available to you. We offer invoice, direct payments, card, as well as payments through Swish. If any of the payment options are missing or if you can only choose card payment, it may be because you have not provided your registered address. For questions about payment options, please contact us.

My Order

Returns Policy

AHVortex.com Returns Policy

At AHVortex.com, we want you to be completely satisfied with your purchase. If for any reason you are not, our Returns Policy is designed to make the process simple and straightforward.

1. Eligibility for Returns

  • Items must be returned within 14 days from the date of delivery.
  • The item must be in its original condition, unused, with all original packaging intact, and all tags attached.
  • Certain items, including perishable goods, custom-made products, and intimate or sanitary goods, are not eligible for return. Please refer to the "Non-Returnable Items" section for more details.

2. Initiating a Return

  • To initiate a return, please contact our Customer Service team at support@ahvortex.com with your order number and reason for return.
  • Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, except in cases where the item was defective or incorrect.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@ahvortex.com.
  • Exchanges are subject to stock availability.

6. Non-Returnable Items

  • Certain goods are exempt from being returned, including:
    • Perishable items such as food, flowers, or plants.
    • Custom-made or personalized products.
    • Intimate or sanitary goods (e.g., underwear, swimwear).
    • Gift cards.
    • Downloadable software products.
  • Please check the product description for any specific return restrictions.

7. Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please contact us immediately at support@ahvortex.com. Include your order number and a photo of the item.
  • We will arrange for the item to be replaced or refunded as quickly as possible.

8. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
  • If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be notified of your return.

9. Contact Us

  • For more information or assistance with your return, please contact our Customer Service team at support@ahvortex.com.

Contact and other inquiries

Our customer service is always at your disposal to answer questions and resolve issues. Start by visiting our help center, where you’ll find answers to the most common questions. If you don’t find the answers you need there, please contact customer service through our customer service form.